ARO · Operational
Contact
Contact is an Agent Readiness Optimization check in the Business knowledge group.
Version agent-readiness-2026-10
What is this benchmark?
Contact
Contact is an Agent Readiness Optimization check in the Business knowledge group.
Why it matters
A contact point gives an agent a real way to reach the business.
How SiteGlue evaluates it
HTML and structured markup on the public page. Spec: https://schema.org/ContactPoint. Catalog agent-readiness-2026-10.
- Passing criteria
- The published signal for Contact is present and readable.
- Failing criteria
- The scan requested the signal and it was missing, blocked, or malformed.
- Not verified
- The check was not selected, the probe did not run, or evidence was inconclusive. Not verified is never scored as 0.
- Not applicable
- Not applicable when the business has no corresponding surface (for example commerce protocols on a site with no cart).
Scoring weight: 1. Evidence: Public HTTP, HTML, or DNS evidence for Contact. No private credentials.
Example results
Pass
Agents can read a valid Contact signal on the public site.
Fail
Contact is missing, blocked, or not machine-readable.
Recommended fixes
- Contact points appear only when a public phone or email is on a shared location.
Related benchmarks
Frequently asked questions
Does a missing optional check lower my ARO score?
Yes, if the check is applicable and failed. Not verified items are excluded.
Is this a live ChatGPT test?
No. ARO is a website audit. Optional live walks are Test With AI Agents.
Run the ARO audit.