Manage Inbound GPT from one, easy to use Dashboard
Configure Inbound GPT's identity, communication channels, knowledge base, and integrations — all in one place.
Real-Time Conversation Management
Monitor and manage all patient conversations from a unified inbox. Track total conversations, team handoffs, abandoned chats, and conversion rates at a glance. Filter by channel, date range, and status. View full conversation transcripts with AI responses and seamlessly take over live chats when needed.
- Unified inbox across all channels
- Real-time conversation transcripts
- One-click live chat takeover
- Conversion rate & engagement analytics
Patient Contact Management
Automatically capture and organize every patient contact. Track new vs. existing clients, engagement scores, and communication history. Search and filter contacts by type, channel, location, and date. View detailed reports for each contact to understand their full journey.
- Automatic contact capture from all channels
- New client vs. existing client classification
- Engagement scoring & trend tracking
- Per-contact conversation reports
Multi-Location Practice Support
Configure and manage multiple practice locations with dedicated team members for each. Set default locations, assign staff, and ensure patients connect with the right office. Inbound GPT intelligently routes conversations based on patient location and practice availability.
- Unlimited practice locations
- Per-location team member assignments
- Intelligent patient-to-location routing
- Default location configuration
Team Member Management
Add and manage team members with specific roles and permissions. Configure email notifications for conversation summaries, start alerts, and dropped conversation reports. Assign team members across multiple locations and designate lead team members for each office.
- Role-based team member management
- Customizable email notification preferences
- Multi-location team assignments
- Lead team member designation
Give Inbound GPT a Personality
Create a named Inbound GPT with a custom bio, communication tone, and personality traits. Configure language settings, training data sources, and how Inbound GPT presents itself to patients. Fully customizable to match your practice's brand and bedside manner.
- Custom agent name & bio
- Personality traits & empathy levels
- Multi-language support with auto-translation
- Training data source configuration
Multi-Channel Patient Communication
Deploy your AI across website chat, browser calls, phone, SMS, contact forms, WhatsApp, and Facebook Messenger. Each channel is independently configurable with its own AI model, welcome messages, and agent instructions. Enable team member takeover for seamless human escalation.
- Website chat, phone, SMS & WhatsApp
- Team member takeover capability
- Custom welcome messages per channel
- Claude 3.5 Sonnet & more AI models
Train Inbound GPT with Practice Knowledge
Build a knowledge base from your practice's content. Smart updates keep Inbound GPT current, while RAG integration with vector embeddings enables semantic search across your documents. Inbound GPT gets smarter with every interaction and content update.
- Primary knowledge base with smart updates
- RAG integration with vector search
- Automatic web content crawling
- Content summary & analytics
300+ Healthcare Integrations via MCP
Connect to your existing practice management systems through Keragon's MCP protocol. Integrate with Juvonno, NexHealth, Athenahealth, ModMed, Healthie, and hundreds more. Manage appointments, scheduling, website deployment, and Google Business Profile — all from one platform.
- Juvonno, NexHealth & Keragon MCP
- Appointments & scheduling management
- Website & landing page deployment
- Google Business Profile integration
See Inbound GPT At Work
Explore real Inbound GPTs generated by practices like yours.
Dental
Automate appointment reminders, hygiene recall, and new patient intake. Inbound GPT handles insurance questions and booking so your front desk stays focused on in-office patients.
Physical Therapy
Manage recurring session bookings, handle cancellations, and answer questions about treatment plans. Inbound GPT keeps your therapy schedule full and patients on track.
Chiropractic
Handle new patient consultations, manage adjustment schedules, and answer insurance and pricing questions — all without tying up your front desk staff.
Optometry
Schedule eye exams, manage contact lens reorders, and field patient inquiries about vision coverage. Inbound GPT keeps your optical practice running smoothly.
Cosmetic Surgery
Answer consultation requests, manage pre-op and post-op scheduling, and handle sensitive patient inquiries with discretion and professionalism.
Dermatology
Book skin checks, manage follow-up appointments, and handle prescription refill requests. Inbound GPT triages urgent concerns and routes them to your team.
Internal Medicine
Manage complex scheduling for multi-provider practices, handle referral coordination, and answer patient questions about lab results and follow-ups.
Sports Medicine
Coordinate injury evaluations, manage rehab session bookings, and handle athlete intake forms. Inbound GPT keeps your sports clinic moving at game speed.
Orthodontics
Schedule adjustments, manage retainer check-ups, and answer questions about treatment timelines and payment plans — keeping parents and patients informed.