Online Patient Coordinator
An Online Patient Coordinator Inbound GPT agent engages website visitors on live chat, answers questions about your services, qualifies new and returning patients, and helps schedule appointments — so your team never misses an online inquiry.
Who It's For
Built for healthcare practices and clinics that want a dedicated online coordinator for new and existing patients across website chat, SMS, and messaging:
- Dental and orthodontic practices
- Physical therapy and rehab clinics
- Med spas and cosmetic practices
- Multi-location specialty groups
- Primary care and specialty clinics
What It Helps With
- Welcoming new patients and collecting intake information
- Scheduling, rescheduling, and confirming appointments online
- Answering insurance and financing questions from your knowledge base
- Following up on recalls, no-shows, and treatment plans
- Handing off to staff with full conversation context
- Capturing leads from website visitors 24/7
Key Capabilities
Website Live Chat
Engage visitors in real time and convert them into booked appointments.
New Patient Intake
Collect demographics, insurance, and reason for visit before the appointment.
Existing Patient Support
Help returning patients with follow-ups, recalls, and account questions.
Team Takeover
Any team member can step into an active chat conversation at any time.
Appointment Scheduling
Book directly into your EMR or calendar when integrations are enabled.
Conversation Reports
Full summaries and outcomes for every patient interaction.
How It Works With Your Staff
The Online Patient Coordinator handles routine online conversations — hours, services, availability, and intake — while your team stays in control. Staff can review transcripts, take over live chats, and follow up on captured leads from one dashboard.
Integrations
Connects to 300+ healthcare systems via Keragon MCP, plus Google Calendar, Calendly, and messaging channels including SMS, WhatsApp, and Facebook Messenger.
Frequently Asked Questions
What does an Online Patient Coordinator agent do?
It specializes in online channels — chat, SMS, and digital intake — welcoming visitors, answering questions, and booking appointments while your staff focuses on in-office care.
Can staff take over a live chat?
Yes. Team members can join any active conversation with one click and full context from the AI interaction.
Ready to put your
team in the loop?
Join hundreds of businesses and organizations turning AI engagements into real human conversations.