AI Receptionist for Healthcare Practices
Inbound GPT's AI receptionist answers patient calls, responds to website chats, and handles after-hours inquiries — so your front desk team can focus on the patients in front of them. Designed to support your staff, not replace them.
Who It's For
Inbound GPT's AI receptionist is built for healthcare practices that want to reduce missed calls, improve patient responsiveness, and free up staff time. It works across specialties:
- Dental offices
- Physical therapy clinics
- Chiropractic practices
- Optometry offices
- Dermatology practices
- Cosmetic surgery centers
- Internal medicine practices
- Sports medicine clinics
What It Helps With
- Answering inbound patient calls with a natural, empathetic AI voice
- Providing 24/7 after-hours and weekend coverage
- Routing patient inquiries to the right staff member with full context
- Scheduling, rescheduling, and confirming appointments
- Responding to website chat messages, SMS, WhatsApp, and Messenger
- Capturing new patient leads and intake information
- Reducing hold times and eliminating voicemail
- Supporting front desk teams during high call volume periods
Key Capabilities
Inbound Call Answering
Answer every patient call instantly — no hold times, no voicemail, no missed opportunities.
Website Chat Support
Respond to patient questions on your website in real time across chat, SMS, WhatsApp, and Messenger.
24/7 After-Hours Coverage
Provide round-the-clock availability so patients always reach your practice, even outside office hours.
Appointment Scheduling
Book, reschedule, and confirm appointments directly through your practice management system.
Patient Inquiry Routing
Triage and route patient questions to the right staff member with full conversation context.
HIPAA-Minded Design
Built with encryption, audit trails, and BAA support to help meet your compliance requirements.
How It Works With Your Staff
Handles routine calls: The AI receptionist answers common questions — office hours, directions, accepted insurance, appointment availability — so your team doesn't have to. Hands off when needed: When a patient needs to speak with a staff member, Inbound GPT transfers the call with full context. Works alongside your team: Your staff sees every AI-handled interaction in a single dashboard.
Integrations
Inbound GPT integrates with 300+ EMR and practice management systems through Keragon MCP — including Open Dental, Dentrix, Juvonno, Jane App, ChiroTouch, DrChrono, and Athenahealth. It also supports Google Calendar, Zapier, and custom integrations via API.
Frequently Asked Questions
How does an AI receptionist handle patient calls?
Inbound GPT's AI receptionist answers inbound calls with a natural, empathetic voice. It can greet patients, answer common questions, schedule appointments, and route complex inquiries to your staff.
Does the AI receptionist work after hours and on weekends?
Yes. Inbound GPT provides 24/7 coverage including evenings, weekends, and holidays.
Will the AI receptionist replace my front desk staff?
No. Inbound GPT is designed to support your front desk team, not replace them. It handles routine calls and after-hours inquiries so your staff can focus on in-office patients.