AI Patient Coordinator for Healthcare Practices
Inbound GPT's AI patient coordinator manages online intake, appointment requests, and follow-up conversations across chat and messaging — keeping patients engaged while your team focuses on in-office care.
Who It's For
Built for practices that want a dedicated online coordinator for new and existing patients across website chat, SMS, and social channels:
- Dental and orthodontic practices
- Physical therapy and rehab clinics
- Med spas and cosmetic practices
- Multi-location specialty groups
- Primary care and internal medicine
What It Helps With
- Welcoming new patients and collecting intake information
- Scheduling, rescheduling, and confirming appointments online
- Answering insurance and financing questions
- Following up on recalls, no-shows, and treatment plans
- Handing off to staff with full conversation context
- Capturing leads from website visitors 24/7
Key Capabilities
Website Live Chat
Engage visitors in real time and convert them into booked patients.
New Patient Intake
Collect demographics, insurance, and reason for visit before the appointment.
Existing Patient Support
Help returning patients with follow-ups, recalls, and account questions.
Team Takeover
Any team member can step into an active chat conversation at any time.
Appointment Scheduling
Book directly into your EMR or calendar when integrations are enabled.
Conversation Reports
Full summaries and outcomes for every patient interaction.
How It Works With Your Staff
The AI coordinator handles routine online conversations — hours, services, availability, and intake — while your team stays in control. Staff can review transcripts, take over live chats, and follow up on captured leads from one dashboard.
Integrations
Connects to 300+ healthcare systems via Keragon MCP, plus Google Calendar, Calendly, and messaging channels including SMS, WhatsApp, and Facebook Messenger.
Frequently Asked Questions
What's the difference between an AI receptionist and patient coordinator?
The receptionist focuses on phone calls and front-desk coverage. The patient coordinator specializes in online channels — chat, SMS, and digital intake workflows.
Can staff take over a live chat?
Yes. Team members can join any active conversation with one click and full context from the AI interaction.