What “human in the loop” means
AI covers volume; humans handle judgment and relationships.
Inbound GPT agents greet, qualify, answer from your knowledge, and book when tools are connected.
When someone asks for a person — or the request is outside policy — the agent hands off with full context instead of looping forever.
Your team remains accountable for exceptions, VIP relationships, and anything clinical or regulated. Inbound GPT does not provide medical advice.