AI Employees for Government Agencies
Serve More Constituents Without Adding Headcount
AI Built for Humans. Always a Human-in-the-Loop™.
Government offices field thousands of questions about services, permits, appointments, and eligibility. SiteGlue AI Employees handle the high volume — so your staff can focus on the cases that need human judgment.
Constituent Services AI Employee
AI Built for Humans · Your agency
Available 24/7
Currently
Answering a services question
Industry Challenges
High volume. Limited staff. Public expectations.
SiteGlue covers repetitive inquiries so caseworkers and specialists focus on decisions that require authority and judgment.
High inquiry volume
Limited staff field thousands of repetitive questions every week.
After-hours access gaps
Constituents cannot get answers outside office hours — and frustration grows.
Repetitive low-complexity work
Staff time is spent on hours, locations, eligibility basics, and status FAQs.
Appointment bottlenecks
Permits, licensing, and inspections need clear scheduling paths.
Diverse communities
People reach out across channels — and expect clear, consistent answers.
Staff remain accountable
Complex cases escalate immediately with full context — humans stay in control.
Recommended AI Employees
AI Employees for constituent-facing teams.
Deploy reception, scheduling, and support roles with Human-in-the-Loop™ escalation to the right department.
Human-in-the-Loop™
Autonomous when it should be. Human when it matters.
Routine constituent Q&A and intake stay with the AI Employee. Eligibility decisions, exceptions, and sensitive cases use Human Handoff so staff retain authority.
Human Handoff
The AI Employee recognizes when a conversation needs a person and routes or transfers it with available context.
Team Member Takeover
A team member can continue the conversation across supported channels without asking the customer to repeat everything.
Human Approval
Trish and SiteGlue may recommend training, workflow, channel, integration, or plan changes — production changes require explicit human review and approval.
Collaboration workflow
- Constituent reaches out
- AI Employee responds
- Answer or capture request
- Human Handoff when needed
- Staff takeover by department
Situations that must involve a human
- Eligibility determinations
- Case-specific status questions
- Complaints and escalations
- Safety or urgent situations
- Exceptions outside published policy
- Constituent asks for a person
Communication Channels
Meet Constituents Where They Are
AI Employees built for humans — answer customer conversations, capture leads, schedule appointments, and turn interactions into opportunities across phone, website chat, SMS, email, video calls, WhatsApp, and Messenger.
- Phone Calls
AI Employees can answer inbound calls, collect information, route callers, transfer calls, take messages, and support approved appointment workflows.
- Website Chat
AI Employees engage visitors, answer questions, capture leads, schedule appointments, and support live Team Member Takeover.
- SMS
AI Employees continue customer conversations by text. A team member can pause the AI and continue messaging manually.
- Email
AI Employees can respond to approved email workflows. A team member can disable the AI for a thread and reply directly.
- Video Calls
AI Employees may support video-based greetings, consultations, demonstrations, or connected video-meeting workflows where enabled.
- WhatsApp
AI Employees communicate with mobile-first customers through WhatsApp. Team members can pause the AI and continue the conversation.
- Messenger
AI Employees engage customers through Facebook Messenger. Team members can pause the AI and continue manually.
Industry Workflows
What SiteGlue does for government.
Modern service delivery starts with being available — without removing human accountability.
- Inquire
- Answer or intake
- Schedule or route
- Human when needed
Constituent Q&A
Answers questions about hours, locations, services, eligibility basics, and processes 24/7.
Appointment scheduling
Books appointments for permits, licensing, inspections, and more when tools are connected.
Service request intake
Captures and routes service requests to the right department with structured details.
Multi-channel access
Phone, chat, SMS, email, and more — subject to plan and provider availability.
Human-in-the-Loop™
Complex cases escalate to staff immediately with full conversation context.
Privacy-conscious design
Built so staff remain in control of decisions that require human authority.
Supported Integrations
Connect the tools you already use.
Connect calendars and verified tools. Agency systems not in the registry can use booking links, intake capture, Zapier, or a custom MCP request.
Google Calendar
scheduling
- Availability
- Booking
- Human confirmation
Calendly
scheduling
- Availability
- Booking
- Human confirmation
Zoom
comms
- Booking
Zapier
Zapier
Connect approved workflows to external tools via Zapier when enabled on your plan.
Custom MCP
MCP servers
Request a custom MCP for industry systems that are not yet in the registry. Direct writes require a verified connection — SiteGlue does not promise unsupported platforms will be built on a fixed timeline.
When a direct integration is unavailable
- Use existing booking link
- Collect appointment request
- Notify your team
- Create human follow-up
- Request custom MCP
Honest integration paths
Supported MCP Integration
Connect a tested integration from the SiteGlue registry.
No custom development required
Use a booking link, request capture, email notification, webhook, Zapier, or calendar connection.
Custom MCP request
Trish prepares a structured request for SiteGlue review. Unsupported platforms are not claimed as live integrations.
Trish
AI Solutions Consultant
SiteGlue
Direct Line: (720) 443-2710 (AI Receptionist Enabled)
Email: trish@siteglue.ai
Website: www.siteglue.ai
- PhoneActive
- Website ChatActive
- SMSActive
- EmailActive
- Video CallsActive
- WhatsAppActive
- MessengerActive
Meet Trish
Let Trish Build Your Government AI Employee
Trish is SiteGlue’s AI Solutions Consultant. She analyzes your government business, recommends AI Employees, communication channels, scheduling workflows, locations, integrations, and pricing — then generates your AI Opportunity Report.
- Analyzes the business website and goals
- Recommends AI Employees
- Recommends communication channels
- Analyzes scheduling needs
- Detects locations and team structure
- Recommends integrations
- Creates an AI Opportunity Report
- Recommends pricing
AI Opportunity Report
Map constituent demand to the right AI Employee.
Trish helps agencies prioritize channels, intake workflows, and Human-in-the-Loop™ escalation paths.
- Recommended AI Employees
- Channel coverage gaps
- Scheduling workflow fit
- Location & team structure
- Integration path (supported, booking link, or custom MCP)
- Human-in-the-Loop™ recommendations
- Suggested plan (Intern → Enterprise)
- Estimated time returned to staff
Built with Trish
Start with Build My AI Employee. Trish prepares your AI Opportunity Report so your team can approve the plan before anything goes live.
Monthly AI Impact Report
Improve access without losing accountability.
Track volume, appointments, and escalations — with humans approving production changes.
Constituent conversations
Inquiries handled across connected channels
Service requests captured
Structured intake for department follow-up
Appointments requested or booked
When scheduling tools are connected
After-hours coverage
Access outside posted office hours
Human Handoff rate
Cases that required staff judgment
Knowledge gaps
Published content to clarify next
Upgrade recommendations appear only when supported by your account data. Humans approve production changes.
Pricing
Hire an AI Employee for Government Agencies
Start free with Intern. Scale channels and collaboration as your team grows — always with Human-in-the-Loop™.
Enterprise
Custom
Custom AI employees, routing, and volume for your org.
FAQ
Government AI Employee questions.
No. SiteGlue AI Employees handle routine information and intake. Determinations and exceptions stay with staff via Human-in-the-Loop™.
AI Built for Humans
Modern service delivery starts with being available.
Cover high-volume questions, keep staff in control, and escalate with context — Always a Human-in-the-Loop™.